1. What access plans does Creative Telcom offer?
  2. Do you provide free technical support?
  3. Can I have more than one e-mail address?
  4. Is it a local call to connect to Creative Telcom internet?
  5. How can I join Creative Telcom internet?
  6. Can Creative Telcom help me get online?
  7. How can I pay my bill?
  8. Do I have to be an existing Creative Telcom customer to join Creative Telcom internet?
  9. What hardware do I need to connect to the internet?
  10. Can I connect to Creative Telcom internet using an Apple computer?
  11. Do I need a telephone line to connect to Creative Telcom internet ?
  12. Does my computer need to be connected to a telephone line when I connect to Creative Telcom internet ?
  13. Can I connect to the internet if I have only one telephone line?
  14. What type of modem do I need to connect to Creative Telcom internet ?
  15. Can I dial into Creative Telcom internet from anywhere in Australia?
  16. Can I join Creative Telcom if I already have an internet service provider?
  17. Do all internet programs work with Creative Telcom?

1. What access plans does Creative Telcom offer?

Our comprehensive range of access plans is designed for every type of internet user. Please go to rate plans section.

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2. Do you provide free technical support?

Yes, all our customers are entitled to free technical support 24hours, 7 days a week. The number to call is 1300 TELCOM.

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3. Can I have more than one e-mail address?

All our dial-up access plans allow you to have more than one e-mail address. Use additional addresses for your family or business correspondence.

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4. Is it a local call to connect to Creative Telcom dial-up internet?

Yes, Creative Telcom has one Australia wide number it is 0198 308 007. You can call this number from anywhere in the country.

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5. How can I join Creative Telcom internet?

You can join Creative Telcom internet on the Web, or over the telephone. Call us on 1300 TELCOM & our sales team can get you set up over the telephone.

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6. Can Creative Telcom help me get online?

Yes, call Creative Telcom Technical support on 1300 TELCOM & we can help get your computer ready to connect to the internet.

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7. How can I pay my bill?

BPay

Con tact your participating Bank, Credit Union or Building Society, either by internet or telephone, to make this payment from your cheque, savings or credit card account. When prompted enter the biller code & your Customer Reference (on your bill)

BPAY biller code: 707364

National Australia Bank
Tel: 13 2665
Internet: www.national.com.au

Commonwealth Bank
Tel: 13 2221
Internet: www.commbank.com.au

Westpac Bank
Tel: 13 2032
Internet: www.westpac.com.au

St George Bank
Tel: 13 3030
Internet: www.stgeorge.com.au

ANZ Bank
Tel: 13 1314
Internet: www.anz.com.au

Suncorp Metway Bank
Tel: 13 1155
Internet: www.suncorpmetway.com.au

Credit Card

Call our Telepay service on 1300 TELCOM (24hrs) to pay your bill using Bankcard, MasterCard, Visa, American Express & Diners. We will provide you with a receipt number for your records.

Paying in Person

Please present the payment slip from the bottom of your bill at a Post Office where cash, cheque or credit card will be accepted using the barcode.

Mail

Detach the payment slip from the bottom of the bill & return it together with your cheque made out to Telecommunications Payment Services. They are our outsourced transaction payment processing bureau.

Direct Debit

Call 1300 TELCOM & register for Direct Debit to nominate your bank account or credit card. Payments will be taken out on the due date for you automatically. You will never have to remember to pay your bill again.

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8. Do I have to be an existing Creative Telcom customer to join Creative Telcom internet?

No, you do not need to be a Creative Telcom customer to join Creative Telcom internet.

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9. What hardware do I need to connect to the internet?

You will need a standard personal computer, a modem & a telephone line. We recommend at least a Pentium class processor with Windows 95, a CD-ROM, 16 megabytes of RAM & a V.90 56k modem.

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10. Can I connect to Creative Telcom internet using an Apple computer?

Yes. Our network is compatible with all computers which use the PPP protocol, including all Apple computers. Our technical support team is able to provide support for customers with Apple computers. We recommend that your Apple uses MacOS 8 or higher.

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11. Do I need a telephone line to connect to Creative Telcom internet?

Yes, connecting to Creative Telcom internet requires a telephone line. A new telephone line can be organised by Creative Telcom if required, call us on 1300 TELCOM or Email sales@creativetelcom.com.au .

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12. Does my computer need to be connected to a telephone line when I connect to Creative Telcom internet?

Yes, your computer must have a modem which is plugged into both a telephone line & your computer.

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13. Can I connect to the internet if I have only one telephone line?

Yes, only one telephone line is needed to connect to the internet. You can connect to Creative Telcom internet using the phone line normally used for voice telephone calls.

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14. What type of modem do I need to connect to Creative Telcom internet?

Creative Telcom supports modem speeds up to 56kbps. If you are using a 56kbps modem it must support either the v.90 or K56flex protocols. The speed you can connect to Creative Telcom depends on the quality of your telephone line.

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15. Can I dial into Creative Telcom internet from anywhere in Australia ?

Yes, Creative Telcom has an Australia wide number 0198 308 007.

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16. Can I join Creative Telcom internet if I already have an internet service provider?

Yes, if you already have an internet service provider & would like to get online with Creative Telcom as well, we can help you connect to Creative Telcom while keeping your existing connection.

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17. Do all internet programs work with Creative Telcom internet?

Yes, any program which is designed to be used on the internet will work with the Creative Telcom network.

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